If your issue isn't covered by the documentation, submit a support request through CJ Account Manager. If you have a dedicated CJ contact or agency, you can also reach out to them directly.

You need an active CJ Account Manager login to access the support center.
Screenshots or error messages are optional but help our team resolve your case faster.
Note your case number after submitting — you will need it to track progress.
Integration IDs: All advertiser implementations require unique integration IDs. Request your IDs from CJ’s Technical Support team when you are ready to begin your setup.

How to Submit

Support Ticket Submission

0 steps

Writing a Good Support Request

A well-written request gets resolved faster. Use the guidance below for each field.

Click any row to see type, format, and value examples.

Parameter

Description

Required

Subject Line

A concise, specific description of your issue. Avoid generic phrases.

Required

Examples

API authentication error on campaign creation

Conversion tag not firing on checkout confirmation page

Commission report showing incorrect order values

Note: Avoid subject lines like 'Help needed' or 'Issue with CJ' — these slow down routing to the right team.

Description

A full account of the issue including what you were trying to do, what happened, and any error messages.

Required

Note: Include: what you were trying to accomplish, the steps you took before the issue occurred, any error messages or unexpected behavior, and your browser or system information if relevant.

Case Reason

The category that best describes your issue, selected from the dropdown in the support form.

Required

Email Address(es) to CC

Additional stakeholders who should receive updates on your case.

Optional

After You Submit

Track Your Case

Access My Cases in the CJ Support Center at any time to check the status of your open and resolved requests.

Email Notifications

You will receive email updates when your case status changes or when the support team responds.

Response Times

Response times vary based on case priority and complexity. Including detailed information and attachments upfront reduces back-and-forth.