How restatements work

Restatements overwrite the existing order—CJ does not calculate deltas. Fields you omit will be removed, fields you include will replace what was previously on the order.

For every restatement that successfully processes, Commission Detail reports will include two new records with two unique commission IDs — one as a full reversal of the prior state, and one representing the new state of the order.

Rules for using restatements

What you can restateEligible

Commissionable ordersOrders that have already been recorded as commissionable in CJ's system.
Open ordersOrders that are not locked or closed at the time the request is submitted.
Any tracking methodOrders captured through Universal Tag, Tracking API, Data File Import, or Server-to-Server Postback.

What you cannot changeImmutable

Key identifiersenterpriseId, orderId, and actionTrackerId uniquely identify the order record and are immutable by design.
Commissionable statusA non-commissionable order cannot become commissionable via restatement and vice versa. Submit it as a new order instead.
Publisher attributionYou can include a cjevent value, but the system ignores it if it differs from the value originally recorded.

How to send restatements

How would you like to send restatements?

Choose the method that fits your existing infrastructure. Both options support order value updates and cancellations.

Option 1

Restatements API

Send order updates in real time using CJ's GraphQL API. Ideal for teams with a server-side integration or a CDP like Tealium EventStream.

GraphQLReal-timeServer-side

Option 2

Restatements Data File

Submit order corrections in bulk via SFTP or manual upload. Best for teams that already use batch data exports or scheduled file transfers.

BatchSFTPScheduled

Open Ended Locking (Accepted)

How Restatements Complete Open-Ended Reservations

Send a restateOrders mutation to transition pended bookings into accepted status — eligible for commission payout

Full documentation →

CJ affiliate link
is clicked

via publisher

Customer makes
a reservation

hotel, flight, tour…

Data sent to CJ

status = pended

customer action determines outcome

✓

Reservation Completed

restateOrders

Trigger

Customer completes their stay, trip, or booking period

Action

Send an update withstatus = Accepted

Result

Commission is paid out to publisher

Reservation Cancelled

Trigger

Customer cancels before or during the booking period

Action

Send an update withstatus = Declined

Result

No commission paid — order is declined